Tag Archives: updates

What a year it’s been already, and there are no signs of slowing down. I know you are all having a busy year as well and I want to thank each one of you for your continued work to support at risk and vulnerable people who have come into contact with the QPS this year. […]

Please consider sharing with RMCS a brief summary of your service and what support you offer to the Police Referrals program so that the QPS Police Referrals team can continue to showcase to the QPS the providers in our network and what they can offer. The QPS Police Referrals team also continue to promote ‘Good […]

Please continue to share feedback, suggestions, and ideas with RMCS. The QPS Police Referrals Team are grateful to receive this feedback and work hard to address your feedback directly if there is a problem, share feedback to all of QPS, or directly address feedback in a particular area

A reminder for all service providers to complete and return the fee information survey that was sent around via email. It is important that we are aware of any changes to the way your service operates, including the nature of fees (if any) that are charged to referred clients. This information is made available as […]

Domestic and Family Violence Service Providers can find information about the DV-PAF indicators here.  We thank the service providers who have been participating in our focus groups and we look forward to continuing to work together on enhancing Police Referrals.

Mind Australia – Darling Downs District Head to Health Service Navigators, Brisbane North PHN – Brisbane North District Amaroo ATSI Elders Justice Group – Far North District Footprints Social Health Connect – Moreton District

We all know the holiday season is fast approaching and this is a particularly high need time for vulnerable persons, now more than ever. To help us plan for this peak period, we ask Service Providers to consider providing as much assistance as they can to address the influx of referrals. You may be able […]

Selectability Longreach Caboolture Neighbourhood Centre ETC – Enterprise and Training Company

December 2022, wow! Where has this year gone? It feels like just yesterday I wrote my December 2021 bulletin piece about where has the past 2 years had gone due to COVID. This year we saw borders re-open, interstate, and international travel available again. It has brought a smile to my face to see so […]

We are aware of some service providers’ concerns about the recent Optus cyber attack and some Police Referrals users’ Drivers Licence numbers being recorded and used as a part of SRS authentication. We have contacted our software provider Infoxchange, who has advised users who have been reissued a new Drivers Licence number to update their […]

QPS Corner August already, wow this year is flying past! We have well and truly entered the flu season and in addition to another wave of COVID-19 we are seeing rising costs in fuel, groceries, interest rates, rent and mortgage repayments. All the above factors are putting intense and persistent pressure on not only Queenslanders, […]

Vulnerability Assessment Reminder As you would all be aware there is a Vulnerability Assessment assigned to each referral from QPS. This assessment is by no means a true ‘Risk Assessment’ by QPS. The assessment is based on an algorithm from the officer answering specific questions in the referral with the outcome displayed on the referral […]

Recent release for Police Referrals saw the following features also released into SRS • Update Icon • Update/New Badges • Unread only Checkbox • Acknowledge Button UPDATE ICON When an update has been received from either QPS or a service provider when the matter is on referred an indicator will display advising you of an […]

What a couple of days the South East Corner has seen. The extreme weather event has impacted so many people and our thoughts are with those still in the impact zones and will be for some weeks and months to come. Reach out for support and stay safe! Please keep us informed if there are […]

There have been a number of reports from service providers over the last few months, advising they have not been receiving their email notifications when a new Referral arrives in their system. This issue has been reported to Infoxchange and in most instances the issue has been resolved. We would ask that services keep an […]

We are very pleased to share with the DFV network that the improved information sharing enhancements have started taking shape within SRS. The system is now showing place holders with PAF (Protective Assessment Framework) indicators as expected and we are awaiting one final piece of development work to be completed to start pushing this information […]

When new staff come on board and require access to the Police Referral system could we please ask that you email us at rmcs@redbourne.com.au to create that access. We require a staff members First Name, Last Name and Email address to set them up and we then send them secure access and Quick Guides required […]

From November 2021, the Infoxchange Service Record System (SRS) will no longer support the Microsoft Internet Explorer web browser. This follows the decision by Microsoft to end support for Internet Explorer from August 2021. If you currently access SRS via Internet Explorer, we encourage you to consider switching to a supported browser, such as Google […]

Please inform us here at the Referral Coordination Service of any changes to staff managing/actioning the Police Referrals. We need to ensure that only those requiring access to the system have access and that our contact information is up to date. Keep us in the loop at rmcs@redbourne.com.au

With natural disasters, such as flood, fire and drought, as well as adverse life events we all experience at some point … it is likely that you may know of women in the North Burnett who have experienced hardship or personal difficulties. Please take 5-minutes or so to let those women know about our ‘Tag […]

GEEWHIZ 2020!.. despite all that you were, we still achieved so much!

As we all know the New Year can bring many changes so please keep us updated with staff movement, program enhancements or catchment changes. We wish you all a Merry Christmas and very Happy New Year and look forward to working with you to continue to improve processes in 2021!

We are very much looking forward to improving the information sharing between QPS and our Service Providers in 2021 with our planned system enhancements. These enhancements will allow additional information where required to be passed more easily between QPS and Service Providers. As we know, client details can change quickly, and having the most up […]

2020 marks another successful year for the Police Referral Program. Although most will be happy to close the door on the year that was, it has highlighted some exceptional work in the community and just how important service provider networking continues to be in supporting our most vulnerable. We want to thank our amazing Service […]

Thanks to all those services who have sent in their Christmas Closure periods to RMCS. With only 7 weeks (yes, 7 weeks….) to go until Christmas Day, we all know the holiday season is a particularly high need time for vulnerable persons. To help us plan for this peak period, we ask Service Providers to […]

As we are all aware, Police Referrals differ slightly in the different districts and communities across the state. What we would like is to receive your feedback as Service Providers to ensure we understand what is happening at a local level. This might include feedback about the referral process itself, the content of information received […]

Thanks to all those services completing the outcomes component on appropriate Police Referrals. Below is some data on outcomes submitted over the last 3 months and the results speak for themselves in regards to the Police Referral Program making a difference in the lives of clients referred. It shows a client’s needs were met or […]

To ensure that your service is receiving appropriate referrals please keep us updated with any changes to your service delivery or contact information. Keeping this information current is one of the key points of our Model Referral Process so email or call the Referral Coordination Service to keep in touch. Should any service be receiving […]

As a result of the new enhancements coming soon, it is important to note that you can update a referral at any time in the life of referral in the Police Referral System. Your service might receive an update from QPS sharing with you a new contact number for a client, address listing or new […]

We are very pleased to announce some exciting system enhancements that have recently been developed in the Police Referral System with a proposed September 2020 release. These enhancements will allow additional information where required to be passed more easily between QPS and Service Providers. As we know, client details can change quickly, and having the […]

QPS has also been busy conducting some work in relation to providing additional information to the relevant DFV service providers only. This information forms part of the QPS Protective Assessment Framework, known as the ‘the PAF’. When this new development is complete, DFV service providers only will see a new section within the Referred Issue/s […]

Warm Refer! The below services have been bought to our attention recently with the aim of including them in our Police Referral Network however they are all quite niche in what they offer and therefore not appropriate at this stage. With that said, we wanted to share them with you as an additional offering to […]

3 contact attempts in 2 business days! As part of your agreement with the Police Referrals we ask that services are making 3 attempts at contact over 2 business days and then for the referral to be closed off with a Service Provider Action in the system. Please ensure where clients are unable to be […]

Service Delivery, flexibility and responsiveness Thanks to all those services who provided updates on their service delivery over the last month, learning and adapting to new ways of connecting. It sounds like you have all transitioned comfortably to supporting our most vulnerable where and when you can. With limited F2F contact with public and clients, […]

Please Share – Service Delivery Impacts As a result of COVID – 19 we all continue to adapt and learn new ways of going about our daily lives. With our providers on the front line continuing to support our most vulnerable, this must have had quite the impact on service delivery and implementing new methods […]

COVID-19 and it’s effect on your service To ensure that your service is receiving appropriate referrals please keep us updated with any changes to your service delivery or contact information. Keeping this information current is one of the key points of our Model Referral Process so email or call the Referral Coordination Service to keep […]