About: nicola

We are aware of some service providers’ concerns about the recent Optus cyber attack and some Police Referrals users’ Drivers Licence numbers being recorded and used as a part of SRS authentication. We have contacted our software provider Infoxchange, who has advised users who have been reissued a new Drivers Licence number to update their […]

Just a reminder to our DFV network highlighting the inclusion of the PAF indicators that are now available within DFV referrals. This additional information forms part of the QPS Protective Assessment Framework and DV-PAF indicators are outlined in Appendix 9.1 Domestic Violence Protective Assessment Framework (DV-PAF) of the Queensland Police Service Operational Procedures Manual which […]

Thanks to all those Services who have sent in their Christmas Closures to RMCS. To help us plan for this peak period, we ask Service Providers to consider providing as much assistance as they can to address the influx of referrals. You may be able to assist by; Informing RMCS as soon as possible of […]

We are aware that some of our Service Providers are fee for service and want to ensure we have the most up to date information available to QPS when they are referring a client through the system. Currently a referring Officer can view a dollar symbol attached to a Service Provider that charges fees or […]

There have been a number of reports from service providers over the last few months, advising they have not been receiving their email notifications when a new Referral arrives in their system. This issue has been reported to Infoxchange and in most instances the issue has been resolved. We would ask that services keep an […]