In this issue
- QPS Update – Share the good news!????
- Important Notice – Internet Explorer
- SPA’s Clearly defined
- Did somebody say ‘Security’!????
- Good News Story – The Womens Centre FNQ
The Womens Centre – Far North QLD
The lovely people from The Womens Centre in Far North QLD have shared another successful Police Referral story, BRAVO! The Womens Centre FNQ has had a particularly busy month (August) in relation to incoming referrals from Queensland Police Service Our average Redbourne referrals received per month in 2021 has been …
The Womens Centre – Far North QLD
The lovely people from The Womens Centre in Far North QLD have shared another successful Police Referral story, BRAVO!
The Womens Centre FNQ has had a particularly busy month (August) in relation to incoming referrals from Queensland Police Service
Our average Redbourne referrals received per month in 2021 has been 58. Where as in the month of August we accepted 71 referrals.
Overwhelmingly, the referrals received have contained relevant and concise information that has allowed workers to respond accordingly. A ‘good news story’ from the month of August was a client being contacted successfully and provided with the Womens Centre details. The client presented on Intake for crisis support the following day.
From this assessment, the client and her children were provided with emergency accommodation and a referral into our Family Support Program.
The client is now being case managed by the Womens Centre to obtain safe and affordable housing while working to increase her feelings of safety in relation to domestic and family violence.
Security – We are all responsible
When new staff come on board and require access to the Police Referral system could we please ask that you email us at rmcs@redbourne.com.au to …
Security – We are all responsible
When new staff come on board and require access to the Police Referral system could we please ask that you email us at rmcs@redbourne.com.au to create that access. We require a staff members First Name, Last Name and Email address to set them up and we then send them secure access and Quick Guides required for processing the referrals. Please do not create new users through your own access as we need to keep an audit of who is using the system at all times.
Please remember to advise the team if staff are no longer needing access to the system, so we can deactivate them.
Service Provider Action Meanings
Service Provider Actions – what do they mean? When closing off Police Referrals with a Service Provider Action we would ask that you use the …
Service Provider Action Meanings
Service Provider Actions – what do they mean?
When closing off Police Referrals with a Service Provider Action we would ask that you use the following link as a guide to what each Service Provider Action means. We do get queries from referring officers from time to time asking what a particular Service Provider Action means in relation to their particular referral. If we are all using the same guide it will help to maintain a consistency with the referrals.
Click here for more information SPA Definitions
Important Notice for Internet Explorer users
From November 2021, the Infoxchange Service Record System (SRS) will no longer support the Microsoft Internet Explorer web browser. This follows the decision by Microsoft …
Important Notice for Internet Explorer users
From November 2021, the Infoxchange Service Record System (SRS) will no longer support the Microsoft Internet Explorer web browser. This follows the decision by Microsoft to end support for Internet Explorer from August 2021. If you currently access SRS via Internet Explorer, we encourage you to consider switching to a supported browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari to ensure your experience is not degraded, including potential unavailability of features or some features not working as expected. Any enquires regarding the latest operating systems including browses please direct to support@infoxchange.org
QPS Update for September 2021
QPS Corner Did you hear the Good News? This month I’d really like to highlight to QPS members the incredible difference you make to our …
QPS Update for September 2021
QPS Corner
Did you hear the Good News?
This month I’d really like to highlight to QPS members the incredible difference you make to our most vulnerable Queenslanders. To do this, I need your help! Please take a moment or two to submit some Good News stories, de-identified of course, via email to the QPS Police Referrals team at Police.Referrals@police.qld.gov.au.
Good News stories provide an opportunity for our team to showcase the effectiveness of Police Referrals. By sharing this information on our internal QPS communication platform Workplace (a platform very similar to Facebook) I can:
- share stories about the referred client’s Police Referral journey and the outcome of Police connecting vulnerable persons with a support service, highlighting the value of this connection, and hopefully enhance the quality of future referrals.
- showcase providers who have joined our Police Referrals network, and update officers about providers who are no longer within our network.
- remind officers about matters you raise with the Police Referrals team, including:
- referring against the most appropriate category
- appropriate information within a referral
- confirming contact details and recording safe to contact methods correctly
- parent/guardian information in referrals for youth under 16 years.
With de-identified Good News stories, we can also showcase Police Referrals externally during stakeholder engagement sessions, in our Year in Review documentation and in many other events throughout the year.
Since my last bulletin piece, several service providers have reached out about content, quality, and the appropriateness of the referrals they receive. Thank you to those who have taken time to provide this feedback. Without your feedback we can’t address matters internally to enhance and strengthen the Police Referral process for you, our officers, and our most vulnerable.
As always, I welcome the opportunity to strengthen our relationships, to understand the support you provide to our referred clients, and to identify opportunities for improvement. Should you wish to arrange a meeting, please contact the team at Redbourne via rmcs@redbourne.com.au or contact the QPS Police Referrals team via Police.Referrals@police.qld.gov.au.
Until next month, thank you for all your work in helping to build safe, caring and connected communities, but most importantly, stay safe and well.
Project Coordinator Amanda Hagaman
