In this issue
- QPS Corner – December 2022, wow!
- Time to revisit the ‘Model Referral Process’
- Welcome to the Police Referrals Network
- Christmas Closures
Christmas Closures
We all know the holiday season is fast approaching and this is a particularly high need time for vulnerable persons, now more than ever. To help us plan for this peak period, we ask Service Providers to consider providing as much assistance as they can to address the influx of …
Christmas Closures
We all know the holiday season is fast approaching and this is a particularly high need time for vulnerable persons, now more than ever.
To help us plan for this peak period, we ask Service Providers to consider providing as much assistance as they can to address the influx of referrals.
You may be able to assist by:
- Informing RMCS as soon as possible of any planned closure dates and times for your service over the holiday period.
- Minimising down times in answering referrals over that time.
- Organising skeleton staffing to continue to answer referrals over the high need period.
- Committing to addressing pending referrals as soon as possible after return to work.
We appreciate any assistance you can provide during the season and hope that most of all, you and your staff enjoy a break after another challenging year.
Thank you!
RMCS would like to wish all of our valued Service Providers a fun festive season. Be kind to yourselves and to all those who cross your path. Thank you for another year supporting the Queensland Police Referrals – it is much appreciated!
Please inform us here at the Referral Coordination Service of any changes to staff managing/actioning the Police Referrals. We need to ensure that only those requiring access to the system have access and that our contact information is up to date. Keep us in the loop at rmcs@redbourne.com.au
Welcome to the Police Referrals Network
Selectability Longreach Caboolture Neighbourhood Centre ETC – Enterprise and Training Company
Welcome to the Police Referrals Network
Selectability Longreach
Caboolture Neighbourhood Centre
ETC – Enterprise and Training Company
Time to revisit the ‘Model Referral Process’
Below are a few system features that form part of the Model Referral Process for Police Referrals. Firstly, we need to ensure all Service Providers …
Time to revisit the ‘Model Referral Process’
Below are a few system features that form part of the Model Referral Process for Police Referrals. Firstly, we need to ensure all Service Providers profiles are up to date in Infoxchange to ensure the correct referrals are being routed to your service. Please keep RMCS updated with any changes that take place within your organisation that will impact the referrals you will receive. Then setting up the below features might assist in connecting with referred clients and minimise resourcing at your end.
- Auto-Response feature for email and SMS. As the referral arrives in your inbox, where safe to do so, the client automatically receive an EMAIL or SMS with your services details. Contact us and we can do it for you, email here.
- Set up SMS and EMAIL templates in the system in order to best connect with referred clients – click here.
- Finished a referral? Complete the Outcomes Component in the system. Assessing effectiveness of the Police Referrals Program is important for all involved. – click here.
Please call 1300 058 910 or email RMCS@redbourne.com.au if you have any questions regarding the above.
QPS Corner
December 2022, wow! Where has this year gone? It feels like just yesterday I wrote my December 2021 bulletin piece about where has the past …
QPS Corner
December 2022, wow! Where has this year gone? It feels like just yesterday I wrote my December 2021 bulletin piece about where has the past 2 years had gone due to COVID.
This year we saw borders re-open, interstate, and international travel available again. It has brought a smile to my face to see so many international travellers back in Brisbane City. It was extremely quiet the past few years, where I missed being stopped on my way into work and asked for directions.
I have also noticed that the cost of everything is increasing, which I am sure you may have noticed too. I vividly remember the days when I first received my car licence, and a friend would offer me $5 petrol money to drive them to the Gold Coast. Now, I feel I use that $5 worth of fuel, if not more, driving to the local train station to travel to work.
As this time of year approaches, it might be an overwhelming time, so I ask you to take time for yourself. You provide support to at risk and vulnerable persons throughout Queensland every day, don’t forget about you.
You are truly doing an amazing job, one that we could not do without!
Christmas Closure
Christmas and New Year is fast approaching! Please contact the team at Redbourne via rmcs@redbourne.com.au regarding closures or reduced staffing during this period to ensure we can continue to provide support to our at risk and vulnerable Queenslanders.
Good News stories
I know, you see me ask this every bulletin, but we need Good News Police Referrals stories. Early next year the QPS Police Referrals team will be highlighting Good News Police Referrals stories from 2022.
I’d really like to highlight to QPS members the incredible difference you make to our most vulnerable Queenslanders. De-identified Good News stories, help us to showcase Police Referrals externally during stakeholder engagement sessions, in our Year in Review documentation, and in many other events throughout the year.
To do this, I need your help! Please take a moment or two to submit some Good News stories (de-identified of course) via email to the QPS Police Referrals team at Police.Referrals@police.qld.gov.au.
Good News stories provide an opportunity for our team to showcase the effectiveness of Police Referrals. By sharing this information on our internal QPS communication platform Workplace (a platform very similar to Facebook) I can:
- share stories about the referred client’s Police Referral journey
- share the outcome of Police connecting vulnerable persons with a support service
- highlight the value of connecting with supports
- enhance the quality of future referrals
- showcase providers who have joined our Police Referrals network
- update officers about providers who are no longer within our network
- remind officers about matters you raise with the Police Referrals team, including:
- referring against the most appropriate category
- appropriate information within a referral
- confirming contact details and recording safe to contact methods correctly
- parent/guardian information in referrals for youth under 16 years.
Next Year
Since my last bulletin piece, more service providers have reached out about content, quality, and the appropriateness of the referrals they receive. I want to assure you; you have been heard.
Our team continue to work on several system improvements, enhancements, and statewide education packages in relation to this matter and other improvements to Police Referrals.
Thank you again for those who have reached out to either Redbourne or the QPS Police Referrals team, we cannot do this without feedback from you.
As always, I welcome the opportunity to strengthen our relationships, to understand the support you provide to our referred clients, and to identify opportunities for improvement. Should you wish to arrange a meeting, please contact the team at Redbourne via rmcs@redbourne.com.au or the QPS Police Referrals team via Police.Referrals@police.qld.gov.au.
Until next time, thank you for all your work in helping to build safe, caring and connected communities, but most importantly, stay safe and well.
Project Coordinator Amanda Hagaman
