In this issue

 Process Reminders

When on-referring through the Police Referral system we must ask all our Service Providers to use the correct on-referral process. If the on-referral process is not followed step by step, the receiving service will not get all the content of the referral carried across. Please find the link below to the ‘On-Referral Quick Guide’ for your reference and please don’t hesitate to call with any questions.

How to On-refer

Email Notifications issues

We have had numerous Service Providers contact us over the last month to advise they are not receiving an email notification when a new referral arrives in their inbox. Infoxchange have been advised of this issue and their technical team are continuing their testing of the referral notification and working on a resolution. Until such time this is resolved we would ask all services to check in weekly to see if any new referrals might have arrived for action and we will advise once resolved.

We say thank you and welcome to the Police Referrals Network!

• JJ’s Counselling
• Salvage Counselling
• CRAICCHS – Cherbourg Regional Aboriginal and Islander Community Controlled Health Service

QPS Corner

COVID-19, what an impact this has had on all our lives both professionally and personally.

I remember travelling to Singapore in February 2018 and observing people wearing masks to avoid pollution or the spreading of germs if feeling unwell. I had to explain to my then 11-year-old son why people were wearing masks and why we had to use hand sanitiser. Fast forward to 2021, and my now 14-year-old son is the first one to remind us to grab our masks and hand sanitiser before we leave the house, just in case.

Our officers have been working tirelessly since the pandemic broke in early 2020 to logistically manage the QPS response across the entire state of Queensland. Officers monitor and secure our borders, check the border declarations of travelers, man hotel quarantine facilities, and perform many more tasks related to responding to the COVID-19 pandemic, and in so doing, expose themselves to the threat of contracting the virus.

Whilst we at QPS have been busy with the above, we cannot forget the ongoing support each of you have continued to provide. In supporting our Police Referrals program during this challenging time, in addition to maintaining your core business, you have made a tangible difference to the many at risk and vulnerable members of our community. Your continued support has not gone unnoticed, and we genuinely appreciate your incredible effort through this unprecedented time. I can only imagine the internal conversations within each of your agencies about how you will continue to provide support to those in need.

Since my last bulletin piece, I have had the privilege of meeting with some service providers across all support areas within our Police Referrals network. Thank you to those who have taken time out of your busy schedule to make time for me. I look forward to meeting with more of you and welcome the opportunity to enhance our relationships, understand the support you provide to our referred clients, and to identifying opportunities for improvement. Should you wish to arrange a meeting, please contact the team at Redbourne via rmcs@redbourne.com.au or contact the QPS Police Referrals team via Police.Referrals@police.qld.gov.au.

Whilst I know the incredible difference you make to our most vulnerable Queenslanders; I’d really like to highlight this work internally within the QPS and externally. To do this, I need your help, and ask that you take a moment or two to submit some Good News stories, de-identified of course, via email to the QPS Police Referrals team at Police.Referrals@police.qld.gov.au.

I look forward to the next few months in this role and to hearing from you.

Until next month, thank you for all your work in helping to build safe, caring and connected communities, but most importantly, stay safe and well.

Project Coordinator Amanda Hagaman