In this issue

A big welcome to the Services who have commenced being part of the Police Referral Network.

Nhulundu – Gladstone and Biloela

Red Cross Fraser Coast Youth Service – Fraser Coast

MenTER Behaviour Change Program – Gladstone

Practical Men’s Support Program – Gladstone

We welcome Nhulundu Family Wellbeing Service delivering culturally appropriate services to support positive outcomes for families in the Gladstone region, Biloela and Banana Shire.

The Family Wellbeing Service offers a range of services, including education, health, financial, and community based assistance. With the clients consent their storyline is supported by Nhulundu to provide a strong, family environment through home visits, support and access to specialist services along with parenting workshops to encourage families to engage in changing storylines and keeping children safe at home.

Learn more about this service here: NHS FWB_DL Brochure

As we all know the New Year can bring many changes so please keep us updated with staff movement, program enhancements or catchment changes.

We wish you all a Merry Christmas and very Happy New Year and look forward to working with you to continue to improve processes in 2021!

We are very much looking forward to improving the information sharing between QPS and our Service Providers in 2021 with our planned system enhancements. These enhancements will allow additional information where required to be passed more easily between QPS and Service Providers. As we know, client details can change quickly, and having the most up to date information is crucial in making contact and offering support. QPS officers will be able to update/add the following details on a previously submitted referral:

• Address
• Mobile Phone
• Home Phone
• Work Phone
• Email
• Additional Information (max 250 characters)
• Safety concerns contacting the client

From a Service Provider perspective, where an update has been received on a referral an ‘update’ badge will be visible in the referral grid list as indicated below.

Unread Referrals
An information update is referenced in SRS as an ‘unread referral’ and a new search filter will be available in the referral grid (Home > Referrals) to provide the ability to filter by unread referrals. This will display all referrals that are either new or have an update that requires acknowledgment in both the Received and Accepted tabs.

Where to find the updated information
The updates made by QPS after a referral has been received will display within the Referral History section of the referral as per Figure 4 – Referral History below.

This QPS Referral Update will contain the updated information submitted after the Police Referral was initially received by the service provider, these updates require acknowledgment by the receiving service provider. Acknowledgment of the update is via the Acknowledge Update button.

Figure 4 – Referral History

In addition to the SRS enhancements for updates to a referral, an email notification will be sent to the service provider to advise a referral has been updated. In addition to the initial email notification regarding an update to a received referral, email reminders will also be sent to the service providers every 2 business days if the QPS Referral Update has not been acknowledged (to those service providers who have nominated for email notifications). Email notifications will not be received once the referral update has been acknowledged.

The Referral Coordination Service will prepare a Tip Sheet regarding these changes and post this on our Police Referrals website under the ‘Resources Tab’. Please don’t hesitate to call with any questions.