In this issue

Selectability Ayr

Selectability Charters Towers

White Cloud Foundation

When on-referring through the Police Referral system we must ask all our Service Providers to use the correct on-referral process. If the on-referral process is not followed step by step, the receiving service will not get all the content of the referral carried across. We would ask that where appropriate, services phone a client before on-referring. Please find the link below to the ‘On-Referral Quick Guide’ for your reference.  and please don’t hesitate to call with any questions.

https://policereferrals.org.au/resources/

“PartnerSPEAK provides advocacy and support for non-offending partners, family members, friends, or anyone else affected by a person’s involvement in child sexual abuse and child sexual abuse material. It is an incredibly difficult, complex and sometimes lonely time when a person realises that someone they love, trust and care for is accessing child exploitation material.

PartnerSPEAK offers support via an online moderated forum (via our website www.partnerspeak.org), a peerline (1300 590 589) and a webchat function.  PartnerSPEAK’s peer support team all have lived experience and support affected family members using an Intentional Peer Support framework.

PartnerSPEAK is available nationally, and can take self-referrals as well as direct referrals from other services (email to support@partnerspeak.org). We are currently only able to support adults (18 years+).”

We welcome on board the Police Referral Network Specialist Support Services!

Click here to view our Specialist Support Services Fact Sheet!

We are aware of some service providers’ concerns about the recent Optus cyber attack and some Police Referrals users’ Drivers Licence numbers being recorded and used as a part of SRS authentication.

We have contacted our software provider Infoxchange, who has advised users who have been reissued a new Drivers Licence number to update their information as soon as possible.

You can update the details of your new Drivers Licence, or you can select one of the other options in the drop-down menu in the Preferences tab refer to Figure 1 – Preferences tab.

Figure 1 – Preferences tab

The Preferences tab is accessible via the cog icon under the user’s name refer to Figure 2 – Cob to access Preferences tab

Figure 2 – Cog to access Preferences tab

Since my last update, I’ve had the opportunity to meet with service providers both within and outside of our Police Referrals network. These visits have been extremely beneficial to my own education and development, as well as the development of stakeholder relationships and engagement.

My heartfelt gratitude goes out to those who have made time for myself and my team in recent months, and I encourage you to continue to reach out to our team for future engagement.

A Good News Story

By now you’ve no doubt noticed that I ask for Good News stories each bulletin edition. The reason I do this is because we honestly need more. We continue to share the Good News stories you have provided in the past, but we need more!

Do you have a Good News story resulting from a Police Referral? If so, please take a moment or two to submit your story to the QPS Police Referrals team at Police.Referrals@police.qld.gov.au.

Your stories highlight the incredible difference you make to our most vulnerable Queenslanders and are instrumental in supporting me to provide district education to QPS members about the benefit and effectiveness of Police Referrals.

De-identified Good News stories also help us to showcase Police Referrals externally during stakeholder engagement sessions, in our Year in Review documentation, and in many other events throughout the year.

Good News stories provide an opportunity for our team to showcase the effectiveness of Police Referrals. By sharing this information on our internal QPS communication platform Workplace (a platform very similar to Facebook) I can:

• share stories about the referred client’s Police Referral journey
• share the outcome of Police connecting vulnerable persons with a support service
• highlight the value of connecting with supports
• enhance the quality of future referrals
• showcase providers who have joined our Police Referrals network
• update officers about providers who are no longer within our network
• remind officers about matters you raise with the Police Referrals team, including:
  • referring against the most appropriate category
  • appropriate information within a referral
  • confirming contact details and recording safe to contact methods correctly
  • parent/guardian information in referrals for youth under 16 years.

As always, I welcome the opportunity to strengthen our relationship to understand the support you provide to our referred clients, and to identify opportunities for improvement. Should you wish to arrange a meeting, please contact the team at Redbourne via rmcs@redbourne.com.au or the QPS Police Referrals team via Police.Referrals@police.qld.gov.au.

Until next time, thank you for all your work in helping to build safe, caring and connected communities, but most importantly, stay safe and well.

Program Coordinator Amanda Hagaman