Utilising the auto-response functionality helps your service to empower the client and is a set and forget option that RMCS configure for you with your approval.

Once configured each client referred to your service will automatically be sent an SMS/EMAIL with your services contact number or website details so they can phone you should they wish.

The aim of this functionality is to give the client your details to ensure they can phone you when they are ready, at time of referral or in the future.

By setting up an Auto-Response it does not negate the need to make 3 attempts at contact with the client. We believe it adds to the Police Referral Process to ensure clients are empowered with service provider information they can use when they are ready.

For more information on the SMS/EMAIL and Auto-Response functionality please email or call the RMCS team.